Shipping policy

All Orders

In-stock items ship within 3–4 business days after your order is confirmed. Every order is discreetly packaged, with no branding or jewelry references on the outside of the box.

Please make sure your shipping address is accurate and complete at checkout. Refunds cannot be provided for items sent to an inaccurate or incomplete address provided by the buyer. Packages returned to us because of an incorrect address may be reshipped for an additional shipping fee.

Orders over $1,000 are

• Fully insured
• Adult signature required
• Shipped via premium UPS services
  • Domestic: 2nd Day Air or Next Day Air
  • International: Worldwide Expedited or Worldwide Express
    

White Glove Shipping (Orders Over $5,000)

For orders over $5,000, we include White Glove Shipping so your jewelry arrives safely and smoothly. Your order ships via UPS Next Day Air and is fully insured. For added peace of mind, we place a small tracking tag inside the parcel. This gives us an additional way to locate the shipment in the rare event of a delay or routing issue, so we can step in quickly on your behalf.

Once your piece arrives, simply place the enclosed tag in the pre-labeled return pouch and drop it in any USPS mailbox. There's no cost and no extra steps.

For international shipments, alternate arrangements will be made.

Domestic Orders

All domestic orders include free shipping with tracking.

International Orders

International shipping is calculated at checkout based on country and region. The customer is responsible for any duties and taxes unless otherwise arranged with Sterling Style Shop. Customers are responsible for all duties and taxes. If a package is refused or left unclaimed because of unpaid duties or taxes, the refund will be reduced as outlined in our Return Policy.

Lost, Stolen, or Damaged Packages