Refund policy

If you're not fully satisfied with your purchase, you may return it within 4 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

Please note that if a return is sent without prior notification and is lost or stolen in transit, the responsibility falls on the sender.

To start a return, you can contact us at hello@sterlingstyleshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns 
If your return is accepted, customers are responsible for the cost of shipping, insurance, as well as duties/taxes/tariffs which might be incurred. A restocking fee of 3% applies to items that were purchased using a debit or a credit card. This is because we pay a non-refundable fee to process a purchase using a debit or a credit card on our website. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or custom products such as special orders or personalized items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sterlingstyleshop.com.