Every piece we sell is tested before it ships (see our XRF Report), and we stand behind the metal content and gemstone descriptions in each listing. If an independent test shows your piece isn't what we described, we'll refund you in full.

What's covered

Metal content. The metal type and purity stated in the listing, for example solid 18k gold or sterling silver.

Gemstones. Gemstones as described in the listing, including whether a stone is natural, lab-grown, assembled (such as an opal doublet or triplet), or a simulant, and any treatments we disclose. If we haven't confirmed a stone's identity or treatment, the listing will say so, and those details aren't covered.

Origin. Mine or geographic origin (for example, Kingman turquoise) reflects our best assessment, or the opinion of a third-party lab where a report is included, and isn't covered by this guarantee. Origin opinions can differ between labs and experts.

Final sale and custom pieces. This guarantee applies to all jewelry, including final sale and custom pieces.

How to make a claim

1. Contact us first. Email hello@sterlingstyleshop.com within 30 days of delivery with your order number and a written report:
   • For metal content, the report must come from a qualified jeweler, appraiser, or assay lab.
   • For gemstones, the report must come from a gemological laboratory or a credentialed gemologist (such as a GIA Graduate Gemologist) and include the stone's measurements.
   Every report must include the business name and contact information, the test method, the result, the item's weight, and a photo of the item. We may contact the testing business to confirm the report. Home acid kits, magnet tests, and handheld electronic, diamond, or gem testers aren't accepted as proof. We'll respond within 2 business days.
2. Return authorization. If the report doesn't match the listing, we'll issue a return authorization number and cover return shipping with a fully insured label. Please return the piece with its original packaging and documentation, and don't alter it beyond the testing itself.
3. Verification. We document every piece in detail before it ships. Your test report and the returned item are both checked against our records. If they don't match, the claim can't be approved.
4. Refund. If we confirm the piece doesn't match its description, you'll receive a full refund, including original shipping, to your original payment method within 10 business days. The restocking fee does not apply. We may also reimburse your testing costs at our discretion.

If our findings differ from your report

We'll reach out to talk it through and have the piece tested by a recognized independent laboratory at our expense. The laboratory's determination is final. If it confirms your report, you'll receive a full refund. If it confirms the piece is as described, we'll return it to you once shipping is paid, and the cost of the original return label is also your responsibility.

Testing

We recommend non-destructive testing such as XRF. If a destructive test is used (acid scratch, filing, or cutting) and the piece proves to be as described, testing damage isn't covered, and the piece can't be returned under our standard return policy.

If a returned item doesn't match our records

If a returned item doesn't match our documentation, no refund will be issued. We may share our records with the payment provider and relevant authorities.

Please contact us before filing a dispute

We can resolve authenticity concerns faster than a bank or card dispute. If a dispute is opened, we'll respond with this policy, your order records, and our documentation of the piece.

This guarantee is in addition to any rights you have under the laws of your country.